Returns & Refunds / 退货与退款

1. Right of withdrawal (EU)

If you are a consumer in the EU/EEA, you may generally withdraw from a distance contract within 14 days of receiving the goods, without giving a reason, subject to statutory exceptions (e.g. sealed goods unsealed after delivery where hygiene applies, custom-made items).

欧盟消费者在收到商品后通常有 14 天无理由撤回权（法定例外除外，如定制、已拆封的卫生相关商品等）。

2. How to start a return

1. Contact us via the Contact page with your order number
2. Wait for return instructions and address
3. Ship items unused, in original packaging where possible, with all tags

3. Condition of goods

Returned jewellery must not show signs of wear. Pierced earrings may be non-returnable for hygiene once the seal is broken, where permitted by law.

4. Refunds

After we receive and inspect the return, approved refunds are issued to the original payment method where possible:

• Card / PayPal: refund via the same provider
• Cryptocurrency: refund may be in the same asset to an address you provide, or store credit, as agreed; network fees may be deducted

Processing may take 5–14 business days after approval, plus chain/network time for crypto.

5. Return shipping cost

Unless the item is defective or we made an error, return postage is generally paid by the customer. We cover return shipping for defective or wrong items.

6. Damaged or wrong items

Notify us within 7 days of delivery with photos. We will arrange replacement or refund according to the case.